Terms & Conditions

Welcome to House of Caswell. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these Terms and Conditions. Do not continue to use houseofcaswell.com if you do not agree to all the terms and conditions stated on this page.

This website is operated by House of Caswell. Throughout the site, the terms “we”, “us” and “our” refer to House of Caswell. House of Caswell offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

1. General

  • Acceptance of Terms: By accessing and using our website, you agree to be bound by these Terms and Conditions.

  • Changes to Terms: We reserve the right to modify or replace these Terms and Conditions at any time. Your continued use of the website following any changes constitutes acceptance of those changes.

2. Age of Majority

  • Eligibility: By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

3. Products and Services

  • Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not warrant that the descriptions, images, or other content on the site are accurate, complete, reliable, current, or error-free.

  • Pricing: All prices are subject to change without notice. Prices may vary depending on promotions, discounts, and currency fluctuations.

4. Orders and Payment

  • Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including product availability, errors in the description or price of the product, or any other issue.

  • Payment: Payment must be received in full before products are shipped. We accept major credit cards, debit cards, and other payment methods as indicated on the website.

5. Shipping and Delivery

  • Shipping: We offer shipping within the USA. Shipping charges are non-refundable. We are not responsible for lost or stolen packages once they have been shipped.

  • Delivery Times: Delivery times are estimates and are not guaranteed. We are not liable for any delays in shipping.

6. Returns and Exchanges

Here at House of Caswell we want you to love your purchase. However, we understand that sometimes a return is needed so we do allow returns on clothing items only. Returns must be shipped back within 7 days of your delivery date and store credit will be issued.

Please note:

  • We Are Not Responsible for Lost or Stolen Packages: We are not liable for packages lost or stolen during shipping or return transit.

  • Must Have Tags: Items must be returned with original tags attached.

  • Late Returns: Late returns will be sent back to the customer.

  • Non-Refundable Shipping Charges: Shipping charges are non-refundable.

  • No Price Adjustments: We do not offer price adjustments on returned items.

  • Condition of Returned Items: Returned items must show no visible signs of wear or use, must be free of stains and odors and must be unwashed to qualify for store credit.

  • Right to Refuse Returns: We reserve the right to refuse returns that do not meet our return criteria.

  • Right to Modify Policy: We reserve the right to modify our return policy at any time.

Return costs: You are responsible for charges for return shipping.

7. Intellectual Property

  • Ownership: All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of House of Caswell or its content suppliers and is protected by United States and international copyright laws.

  • License and Access: You are granted a limited, revocable, and non-exclusive license to access and make personal use of this website. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools.

  • Restrictions: You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit for any commercial purpose without express written consent of House of Caswell.

8. Third-Party Links

  • External Links: Our website may contain links to third-party websites that are not owned or controlled by House of Caswell. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

  • Limitation of Liability: You acknowledge and agree that House of Caswell shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

9. Disclaimer

  • Warranty Disclaimer: This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, House of Caswell disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

  • Limitation of Liability: House of Caswell shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services.

  • Indemnification: You agree to indemnify, defend, and hold harmless House of Caswell, its directors, officers, employees, consultants, agents, and affiliates from any and all third-party claims, liability, damages, and/or costs arising from your use of this website or your breach of these Terms and Conditions.

10. Privacy

  • Privacy Policy: Your privacy is important to us. Please review our Privacy Policy, which governs the information we collect and how we use it.

11. Governing Law

  • Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the State of Washington, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

12. Contact Information

By using our site, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our site. Thank you for shopping with House of Caswell.