FAQ

We process orders quickly to ensure timely delivery therefore once an order is made it cannot be cancelled or changed.

We accept major credit cards, debit cards, and other payment methods as indicated on our website during checkout.

We currently ship within the USA only.

Shipping times vary depending on your location, processing time and the shipping option chosen at checkout.

Shipping costs are calculated at checkout based on the shipping option chosen.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.

We offer a 7-day return policy for store credit on clothing items only. Items must be returned with original tags and show no visible signs of wear or use. Late returns will be sent back to the customer. Please refer to our return policy for additional details.

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return your items.

No, shipping charges are non-refundable.

Once we receive your return, please allow 5-7 business days for us to process it. You will receive a confirmation email once your return has been processed and store credit has been issued.

We provide a size chart on each product page to help you determine the best fit. There is also a size guide in the menu at the bottom of each page of our website for easy access.

You can reach our customer service team by email at contact@houseofcaswell.com. You should receive a response within 24 business hours.

If you encounter any issues with your order, please contact our customer service team as soon as possible. We are here to help and will work to resolve any problems promptly. Thank you for shopping with House of Caswell! If you have any other questions, please don't hesitate to reach out to our customer service team.